Useful Information
Frequently Asked Questions
If you are experiencing difficulty in maintaining your contractual repayments due to some unforeseen circumstances we would ask that you contact the credit union immediately at 067 34444 or email creditcontrol@nenaghcu.ie . Alternatively, you can call the credit union to discuss the matter with our friendly staff.
Making prompt and timely contact with us in such circumstances is very important as missed or irregular loan repayments may cause your account to fall into arrears and may limit your ability to access credit in the future. Members experiencing such difficulties will be treated sympathetically and every effort will be made to come to a mutually agreeable resolution.
If you are a small or medium enterprise and have difficulties making repayments click here to download our booklet download here
It is an advantage to have an established savings pattern before you borrow but it is not essential. Nenagh Credit Union considers all loan applications. The credit union will talk through the loan application with the member.
This is a myth. Nenagh Credit Union will look at each loan application and determine the members' affordability for the proposed loan in line with the loan product terms and conditions.
Nenagh Credit Union members can have more than one loan with an extensive suite of loan product options. Members can apply for a top-up loan on existing loans and/or apply for a new loan subject to the loan product terms and conditions. Ultimately the lending decision will be made based on repayment ability and the member's track record with their financial commitments.
Nenagh Credit Union welcomes loan applications from all our members subject to the loan products' terms and conditions.
Some of Nenagh Credit Union loans have a term greater than 5 years subject to the terms and conditions of the loan product.
There are no hidden costs associated with taking a credit union loan and there are no penalties for early redemption of a loan.
It is extremely important and in your own interests to declare all of your outstanding commitments i.e. mortgages, personal loans, hire purchase, leases, credit cards, in order that an accurate assessment of your ability to repay can be established. The credit union has a duty of care to ensure that members do not become over-indebted. Nenagh Credit Union undertakes a central credit registrar check with all loan applications which will summarise the members lending commitments to include balances, repayments, terms and the history of the loans. Terms and conditions of all loans apply.
Nenagh Credit Union does not offer preferential rates - the same interest rates and loan assessment criteria apply to Board members/Volunteers and Staff as do for members. Consideration of such loans can be subject to a more stringent assessment and approval.
Free Loan protection cover applies to eligible members to include single and joint loan applications. Nenagh Credit Union also has free savings insurance for both single and joint accounts. Terms and conditions apply
Missed or irregular loan repayments may cause your account to go into arrears which may affect your credit rating and result in limiting your ability to access credit in the future. Nenagh Credit Union is a member of the Central Credit registrar. Provided a borrower's consent has been obtained, information regarding Nenagh Credit Union loan repayments is sent regularly to the Central Credit Registrar - in summary, the Central Credit Registrar reflects a picture of your credit history.
Nenagh Credit Union loans can be only drawn in one amount. However, if you don’t need part of the loan for a considerable amount of time, apply only for the amount you require immediately and state that you will be applying for a top-up loan for the balancing amount at a later stage. Loan approval in Nenagh Credit Union lasts 90 days.
Whether you are saving for something specific in the future or just for a ’rainy day’, regular saving is a good idea.
Regular saving with Nenagh Credit Union is an even better idea. Here you’re not just a customer, you are a member of a successful financial co-operative.
Each share you hold in your Credit Union is equal to €1. Members, over 16 years, enjoy equal rights to vote (one member, one vote) and participate in decisions affecting the credit union.
At the end of our financial year, each share you hold for that year is eligible for a possible dividend. The more shares you have, the greater dividend you receive.
Also by keeping your savings in your local community, you help provide loans to members in Nenagh Credit Union.
Each share you hold with the credit union is eligible for a dividend when declared. A dividend is the return on your shares and is paid by the credit union out of surplus. The amount of your dividend will depend on:
- The amount of shares you have saved (one share is equal to €1)
- The surplus income available for distribution by your credit union to members
Only members of your credit union receive a dividend from your credit union. The amount paid to members varies from one credit union to another.
You can withdraw your savings provided they are not pledged as security on a loan. However, you are encouraged to keep your savings intact, so that:
- they continue to earn a dividend
- they continue to benefit form the Life Savings Insurance
- you maintain your credit worthiness and capacity to borrow
We will be happy to talk to you about suitable alternatives to withdrawing your savings.
You must be a member of Nenagh Credit Union to save here.
All credit unions are united by a common bond. This is a characteristic that every member has in common (for example, it might be where you live or where you work). Anyone within the common bond is eligible to apply for membership and start saving as soon as they are admitted.
To become a member of Nenagh Credit Union you must live or work in the Parishes of Ardcroney, Ballinaclough, Ballygibbon, Ballyluskey, Ballymackey, Ballywilliam, Burgess, Burgessbeg, Carrigathoer, Castletown, Cloughprior, Dolla, Kilkeary, Kilmore, Knigh, Latteragh, Monsea, Nenagh Rural, Nenagh Urban and Youghalarra.
Please call us on 06734444 if you are unsure if your area is in the Nenagh Credit Union common bond and we will be happy to clarify this with you.
Each member can save a maximum of €100,000 per member. This includes Current Accounts and any Joint Accounts held by each member. The savings cap of €20,000 was removed on the 1st of December 2025.
The Deposit Guarantee Scheme (DGS) protects members money up to the value of €100,000 in shares. To find out more visit https://www.centralbank.ie/consumer-hub/deposit-guarantee-scheme
Your savings remain safe and secure at Nenagh Credit Union. We are a financially strong and stable Credit Union with over €18m in capital reserves and over €90m in assets at the last financial year end on 30th September 2025. In addition, your savings continue to be guaranteed by the Government Deposit Guarantee Scheme up to €100,000. We will continue to provide valuable services to our members and will continue to provide improved and new ways of doing business for our members.
You can join using your mobile phone from the comfort of your home and at a time that suits you.
Visit https://nenaghcu.ie/online-banking/become-a-member to find out more.
You can also join in our office on Kickham Street during our opening hours. We complete account opening by appointment so you can request an appointment here https://nenaghcu.ie/services/request-an-appointment or call us on 0673444 where a member of our team will be happy to discuss the requirements in more detail. You can also email info@nenaghcu.ie
Opening an account
Once you have identified the appropriate credit union within your 'common bond', be that where you live or work, opening an account is straightforward and convenient. You will need;
Evidence of Identification
A current, valid Passport or,
A current, valid Drivers’ Licence
Evidence of Address
A Utility Bill or
A Local Authority Document or
An Official Document for a Government Body or
A Bank/Building Society Statement
The documents must be dated within the last 6 months
Evidence of PPS Number
- You may also be asked for evidence of your PPS number. For example a document from the Department of Social Protection or the Revenue Commissioners.
If you are unable to provide any of these documents, please call us to discuss your options.
Life savings insurance is the life insurance cover a credit union provides for its eligible members (free of charge) as an additional incentive for them to save regularly in the credit union. The amount of insurance benefit to which a member is entitled is in proportion to the amount of savings the member has and benefits are payable only on the death of a member (terms and conditions apply). Nenagh Credit Union has opted to insure members’ savings up to a maximum of €3,000.
The maximum benefit is currently €3,000 which may be amended from time to time by the Board.
Benefits (must have at least €3,000 in the account at the time of death)
0-54 years: €3,000 or 100% of savings if < €3,000
55-59 years: €2,250 or 75% of savings if < €3,000
60-64 years: €1,500 or 50% of savings if < €3,000
65-Plus: €750 or 25% of savings if < €3,000
Savings after 70th birthday are not insured.
Terms and Conditions apply.
Please note you must have joined the Nenagh Credit Union before the age of 70 to be eligible for the Life Savings Insurance. For more information on Life Savings Insurance, please contact us on 06734444 or email at info@nenaghcu.ie
This amount is calculated by the Irish League of Credit Unions and is based on the age, and amount of savings of the deceased member, on his/her death.
Withdrawal of Shares will impact the amount of Life Savings Insurance received
Members can take out a credit union loan in the full confidence that their dependents will not have to pay the loan off on death in total Banks and other financial institutions charge a separate insurance premium on top of loan repayments for this service.
Loan Protection Insurance is payable subject to policy terms and conditions.
- The insurance benefit payable is the amount of the member’s outstanding loan balance
- Cover ceases on the member’s 80th birthday
Loan Protection Insurance is payable subject to policy terms and conditions.
The insurance benefit payable is the amount of the member’s outstanding loan balance
Cover ceases on the member’s 80th birthday
Current Account, is a full service account that allows you to access a range of facilities, such as receiving your salary, paying bills setting up direct debits and standing orders to make regular payments. You can operate your account online and using the mobile app.
With Current Account, from your Nenagh Credit Union, you get a dedicated IBAN (International Bank Account Number). You also get a Mastercard Debit Card with Contactless payments which allows you instant access to your money so you can make a payment or withdraw money whenever or wherever you need.
Once you are a Member of Nenagh Credit Union and over the age 12 you can apply for a Current account. If you are 12 or 15 years of age, we require the consent of your parent or guardian for you to open an Account.
Will I be able to view my Current Account online? Yes, once you are registered online you can:
- View your balance & account transactions
- Transfer money within your CU or externally(SEPA)
- Manage Standing Orders & Direct Debits
- Download eStatements and recent transaction reports
- You will also be able to view and make quick account transfers using the Mobile App
Notify your Credit Union or call +353 (1) 6933333 immediately. We will then cancel your card immediately and a new card and PIN will be issued to you at your request.
You can order a new card by calling Credit Union Card Services on +353 (1) 6933333 (Our Customer Services line is open 24 hours a day, 7 days a week. Calls are charged at your standard network rate. Calls from mobiles may be higher).
We will cancel your existing card and a new card will be issued to you within 7-10 working days.
Yes, you can change your card PIN to something more memorable at most ATM machines. You just need to have your card available, enter your existing card PIN and follow the instructions.
Payment Service Directive 2 (PDS2) which came into force on the 14thof September 2019, are regulations to bring additional safety and security to your online banking. These changes have been introduced to protect consumers from increased online fraud. This additional security is known as Strong Consumer Authentication (SCA) and it was introduced on both our browser-based services and Mobile App. For further information, please go to: www.currentaccount.ie.

